Testimonials | Our Customers Come First

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My wife and I would like to compliment Triflow concepts and their fitter Peter.

We were contacted recently by Triflow regarding a forthcoming offer of a tap and new filter system. This was a really good offer and were eager to take advantage of it. We contacted Triflow, we asked a couple of basic questions which were answered reassuringly and duly ordered and paid.

The tap and filter system arrived within days and yesterday Peter arrived and fitted the system. Peter was prompt friendly and above all extremely competent. He even advised us on care of the tap, to ensure its new condition remains.

All in all a 5star service a 5star fitting, and to top it all all the boxes old tap and packaging were taken away for recycling. Thankyou.

We have had a Triflow system for over12 years. It has worked very well and we wouldn't wish to be without it. The regular email reminders to replace the cartridge are very useful - thank you.

We would like to thank the engineer who fitted our new tap and filter today. He was an excellent technician who overcame a difficult installation and explained thoroughly how to change the filter. We are happy with the company and would recommend the system to others.

I feel that I should acknowledge the excellent service that I received from the initial contact, the sales, and especially the work carried out by your Engineer (Peter). As the stopcock was extremely tight and had difficult access, he still managed to carry out the installation. He was most efficient and was kind enough to explain various points regarding the new installation and the subsequent filter replacement when needed.

Had trouble with leakage whilst fitting a new filter today. Would just like to thank the two members of staff who took the time to help resolve the issue. They were very much appreciated. Once again many thanks.

I am very pleased to write a note of thanks for a very kind service which has been given to me for now 2 or 3 years by Faz. I have a Triflow TF321 in my kitchen but for the last 2-3 years I have been unable to change the cartridge due to a painful condition in my hands,Faz has been my salvation in the respect. He can do the task in just a few moments. I am thankful. Sincerely

We were delighted with the service we received from your senior engineer, Peter, when he came to install a new tap and cartridge. Not only did he do it expertly he also sorted the spaghetti of pipes left by former plumbers under the sink. Also the Triflow Concepts deal of tap and installation for a set fee was great value. And the tap and filter look great. I can highly recommend Triflow's service and product.

Your fitter installed new Triflow Whitehall C-spout taps in our kitchen just over a week ago, and we would like to say how pleased we are with the appearance and function of the taps , as well as with the efficiency and helpfulness of the fitter. We are also pleased that the replacement filters will be a lot easier to fit. We would certainly recommend you products to other people.

Earlier this year, after 19 years of excellent service, our Triflow tap developed a drip. For a number of months we tried to find a local plumber to fix it but none made themselves available so finally we contacted Triflow, who agreed to send an engineer and the necessary parts to fix the problem. He fixed our problem in less than an hour , he was very pleasant and gave some tips for the future. We are delighted with the service which we received and would thoroughly recommend it”

"I would like to thank you and congratulate you on your service. It sets a very high standard and is an example to the less efficient firms around.”

"I am a regular customer of yours and you are far too friendly and efficient. It is always a pleasure to talk to your agents at customer services. This is all very worrying in these days of poor service and disinterested staff. I ordered a new housing assembly yesterday and it arrived this morning. STOP IT! It should take three weeks and four phone calls to chase the order before the wrong goods are delivered. Getting the right goods delivered the following day made me have to sit and have yet another G&T!"

"Chalon has recommended Triflow and Perrin & Rowe taps to our clients for over a decade. The manufacturing quality and classic styling on every product is second to none. This attention to detail compliments our own UK manufactured furniture and produces exceptional results for our clients time after time."

"Poggenpohl customers have grown to expect impeccable quality and innovative design from our kitchen ranges which means we have to be extremely selective when choosing the accompanying brassware. Triflow Concepts' taps are not only beautifully designed but also reliably high-performing. Their iconic new Triflow by Zaha Hadid design is without comparison and we are proud to be the first to offer it."

"I want to stress how much I appreciated having you on the end of the phone helping me....It is a joy to have a human being to talk to - and one that truly went the extra mile to ensure we have the tap in time for our plumber."

"Our market place demands that something extra, Triflow Concepts has provided that." Debbie Longueira, Design Manager for Berkeley Homes (Central London) Ltd: "Triflow Concepts' outstanding quality and service, coupled with their bespoke design package, offers a perfect solution for any high end Berkeley Homes development."

"Surely this tap marks a change in the way we all think about taps. After a harrowing era of unsuitable taps that cynically moderated a dispensation of water from a centralised supply to a domestic point of consumption, at last a tap that shines a light for the future, a bright brave ambitious tap that will begin to redress the long dark years when our disappointment was so profound that none of us dared to imagine a brighter dawn. Welcome the rich tapestry of life, our taps runneth over."

I’ve been with Triflow for many years and receive their new filters twice a year regularly and on time without any hassle. I completely recommend them.

I have had a Triflow tap for a number of years and am very happy with it. The service and sales staff are all friendly and helpful. If you are looking for a really good quality product, then I would certainly recommend Triflow.

We've been using Triflow water filters for many years. Triflow's performance has been very reliable and we are very pleased with Filters

The sales team are always so helpful , knowledgeable and kind to ensure you have all the right replacements. Highly recommended.

Great customer service

The Triflow filtered water system needs to be much more widely known about. As Triflow don't spend so much on marketing (unlike another very well know brand beginning with Q) you get far far better value for money - unmatched filtration (my understanding is that the filter filters to a higher grade than other brands) at a much lower cost, because you are not paying for all that marketing. Just brilliant - we have used Triflow for years & recommended to several friends/family. Very helpful people too. Highly recommended.

Always found the service and delivery to be good and on time.

Wonderful service, beautiful filtered water

Always prompt and polite when i call

Excellent service, advice was very helpful in order to fix my Triflow Tap all fitted and grateful thanks in supplying a part this saved me having to buy a three way expensive tap.

I installed a Triflow tap system in my kitchen when we renovated December 2005. I signed up to receiving a replacement cartridge every 6 months and arranged automatic payment by Direct Debit.. The supply of a new cartridge has been seamless, arriving very April & October each year since. The only other time I needed the services of Triflow Cocepts was approx 8 years ago when the tap required new seals & O rings. The correct items were quickly identified by the Service Department and dispatched to me. Excellent service over the past 17 years.

We have had a Triflow system for many years and had a new one fitted 20 years later. Triflow had an offer for a new one. The person that replaced the tap even replaced the filter unit complete with a new housing as well to our surprise. Great job done and the water always taste pure

I have had a water filter for 20 years. In all that time I have only had super fast service. Always helpful. Replacement washers arrive within a day

I live close to the reservoir so our water tastes quite strong. The triflow filter does a great job of taking the edge of it and lasts a long time, far cheaper and more sustainable than buying bottled water! Always speedy delivery and great customer service.